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Emergency Assistance
Emergency situations
If you have a medical emergency, seek treatment immediately. Our emergency assistance line is available 24/7:
Free via Viber
Our emergency team can help with:
Informing the medical facility of your cover
Arranging direct payment to the medical facility
Arranging or pre-approving treatment
Organizing an emergency medical evacuation
If you are hospitalized
Within 48 hours
If you are admitted to hospital, you, your doctor, a dependent, or a colleague must contact us within 48 hours to let us know about the hospitalization.
Keep us informed
You should also contact your dedicated team at hello@yougoinsurance.com to keep us informed.
Have this ready
Always have your policy number when contacting us about an emergency or claim.
Non-Emergency Situations
For non-emergency questions or support, contact your dedicated team. We can help with:
Signing up for a policy
Help with a claim
Arranging payment with a digital card
Policy pricing and payments
Providing proof of insurance
Checking your benefits and limits
Making changes to your policy
Any other questions about your cover
PHONE, WHATSAPP OR VIBER
OPENING HOURS
Monday to Friday, 10am–6pm (GMT+8)
Useful Contacts
Claims submissions
Pre-approval
Medical emergency evacuations
Remember: You will need your policy number when making a claim or contacting us about your cover.
Claim Forms
Email claims forms to: claims@yougoinsurance.com
Medical Claim form
When we need to pay you back for medical treatment
Pre-approval form
When you need us to approve
treatment
Travel Claim form
For travel insurance claims